Frequently Asked Questions
All the answers to your questions, in one place.
How can I choose a perfume that suits me on your site?
You can choose a fragrance based on your preferences (floral, woody, fresh, etc.) or by exploring our recommendations for each season or special occasion.
What payment methods are accepted at Les Parfums d'Igor?
We accept payments by credit card (Visa, Mastercard, etc.) as well as by other secure online payment methods.
What is the status of my order?
Once the order has been shipped, you will receive an email containing tracking information.
I received a damaged product, what should I do?
If you have any problems receiving your order, you can contact us at the following address: (email to be inserted) indicating your order number so that we can take the necessary measures (replacement in case of damaged product).
How do I return a product?
Not entirely satisfied with your purchase? You can easily exchange or return it within 14 days of receiving your order. Please note: the returned product must be undamaged, in its original packaging, with all accessories and instructions included. Any promotional gift received with your purchase must also be returned. Please note: returns are not accepted for orders delivered to a pickup point. For these orders, returns can be made by mail*. The product will be inspected. If it meets the return conditions, we will process the refund.
Expédition rapide
Commandes expédiées sous 72h ouvrables via nos transporteurs partenaires
parfums de luxe accessible
Inspirés des plus grandes maisons, à prix doux
Paiements 100% sécurisés
Visa, Mastercard, Bancontact, Paypal...